Contact Us

Thick Ass Glass does not sell “BONGS” or “BOWLS” All products sold on this website are intended for TOBACCO USE ONLY!

 

Buyers must be 18 or older to purchase 

 

 

Contact Thick Ass Glass:

 

  • (267) 537-2988 ---- If no answer, please email us (we will get back to you within 24-36 hours)
  • Email: info@thickassglass.com
  • 411 Caredean Drive, Suite A, Horsham, PA 19044

 

Shipping & Returns

  • Processing an order generally takes 1-2 business days, shipping time is generally 1-5 business days.
  • We can ship to virtually any address in the world. 

 

Returns Policy

  • You may return most new, unopened items within 7 days of delivery for a full refund.
  • DO NOT USE IT! Product must be COMPLETELY unused to be returned.
  • All Returns must be sent back in Original Boxing/Packaging. 
  • WE DO NOT ACCEPT RETURNS FOR USED PRODUCTS.
  • Used products that are returned will be disposed of and no refund will be administered. If the refund is not due to a faulty, damaged or otherwise broken product, then you will be required to pay the return shipping fee.
  • You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days (US)), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).